Returns & Exchanges

At duriantea, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 30-day return window for items in their original, unused condition.

Return Process

• 1.
  Initiate Your Return

  Log in to your account and visit the 'Order History' section to submit a return request and receive your authorization number.

• 2.
  Package Your Items

  Securely pack the items in their original packaging, ensuring all tags and accessories are included to prevent damage during transit.

• 3.
  Ship It Back

  Attach the provided prepaid shipping label to your package and drop it off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our team inspects the returned goods, we will process your refund back to the original payment method within 5-7 business days.