Frequently Asked Questions
Everything you need to know about your duriantea experience.
What shipping methods do you offer?
We provide standard and expedited shipping options globally. Orders are typically processed within 1-2 business days with tracking information provided via email.
Are your products ethically sourced?
Yes, we work directly with verified suppliers to ensure all our items meet strict quality and ethical standards before they reach our store.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition to qualify for a full refund.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout process.
Can I change or cancel my order?
Orders can be changed or cancelled within 12 hours of placement. Please contact our support team immediately to request any modifications.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Please note that international orders may be subject to local customs duties and taxes.